If your ATM card is lost, stolen, or suspected to be compromised, please notify us immediately. For your security, only the registered cardholder may request that a card be blocked.

To report a lost or stolen card, contact our Customer Care Centre on +226 50402100 and provide the Cash Card reference number found on your card mailer.

Upon verification of your request, your card will be blocked immediately to help prevent unauthorized transactions.

A replacement ATM card can be issued upon request for a fee of 3,720 XOF.